30 Day Return Policy – Money Back Guarantee
At GenerationCharge, our priority is to make certain of your 100% satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to GenerationCharge within 30 calendar days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise.
Returns and exchanges can be made within 30 days from the original purchase date. Custom orders are not eligible for returns. Customers are responsible for the initial shipping cost and all return shipping costs. No credits are issued on shipping costs. There is a 20% restocking fee on ALL returns.
All returned items must be in their original box or crating and must include all packing material, manuals, and accessories.
For any exchange requests, product(s) must be returned in good working condition. Opened or used products for exchange will be replaced with a unit of same or similar specs.
Please take care to package your return carefully. GenerationCharge is not responsible for damaged or lost product(s) due to shipping. Any damaged or subsequent failure of the hardware product related to inappropriate packaging will result in additional charges for the repair / replacement of the product(s). If the customer desires an expedited method of return, shipment costs will be incurred.